Once you've placed your order, the artist has 5 business days to confirm that the artwork is available and dispatch it. In most cases, this step proceeds quickly and the artwork is promptly dispatched.
However, there are a few rare cases where the order may be rejected or delayed. For example, the artwork may have been sold in an gallery or at an art fair a few days prior to your order; the artwork may be being exhibited at a fair; or the artist may be unavailable due to a business trip, holidays, and so on. If this is the case, you will be notified and, if applicable, you will be refunded. Our customer service team reviews each case individually and is always on hand to assist you.