Contemplation

Shipping & Delivery

Madder currently ships to Europe, United States and Canada. All orders are packaged by hand with special care to protect your artworks by specialised carriers.

We are working on bringing Madder everywhere around the world.

Email us costumerservice@editionsmadder.com if you are interested in artwork and let us know where you live!

Delivery Time

Delivery time will depend on your country of residence and where the artwork is being shipped from. As soon as the artist has confirmed your order and shipped your artwork, you'll receive an email indicating the carrier's name, the tracking number, the estimated delivery date and your invoice.

If you have any queries (e.g. to request an earlier or later delivery date) or if you'd like more details about your order's progress, feel free to contact our customer service team (costumerservice@editionsmadder.com).

Processing

Once you've placed your order, the artist has 5 business days to confirm that the artwork is available and dispatch it. In most cases, this step proceeds quickly and the artwork is promptly dispatched.

However, there are a few rare cases where the order may be rejected or delayed. For example, the artwork may have been sold in an gallery or at an art fair a few days prior to your order; the artwork may be being exhibited at a fair; or the artist may be unavailable due to a business trip, holidays, and so on. If this is the case, you will be notified and, if applicable, you will be refunded. Our customer service team reviews each case individually and is always on hand to assist you.

Returns

14 days.

You can return the artwork without needing to provide a reason or pay a penalty fee up to 14 days after receiving your order. In case the right of withdrawal is exercised in the aforementioned time frame, the price of the artwork(s) purchased and the shipping costs will be reimbursed by us as soon as the artist has received the artwork and notified us. Madder will manage the return of the work and will bear the cost of returns (which will either be paid by you and refunded by Madder or directly paid by Madder). The artwork must be returned in perfect condition and in its original packaging (or equivalent). The buyer exercises his right of withdrawal directly from Madder, by sending an email to the address costumerservice@editionsmadder.com.